Privacy Policy

Last updated: 23.06.2026

Ardor Construction Ltd (“Ardor Construction”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit https://ardorconstruction.co.uk, contact us, request a consultation, or use our building, renovation, extension, refurbishment or commercial fit-out services.

1. Who we are

Ardor Construction Ltd is a construction and renovation business providing services across London and the wider UK.

Website: https://ardorconstruction.co.uk
Email: info@ardorconstruction.co.uk
Telephone: 0123 456 7890

For the purposes of UK data protection law, Ardor Construction Ltd is the “data controller” of the personal data we collect and use.

2. Personal data we collect

We may collect and use the following types of personal data:

Information you provide to us

This may include:

your name;
email address;
telephone number;
postal address or project address;
details about your proposed building or renovation project;
any message or enquiry you send to us;
quotation, consultation, contract or invoicing information;
photographs, plans, drawings or other documents you choose to send to us;
correspondence between you and us.

Information collected automatically

When you use our website, we may collect technical information such as:

IP address;
browser type and version;
device type;
operating system;
pages visited;
date and time of visit;
referring website;
cookie and similar tracking information.

Information from third parties

Where relevant to a project or enquiry, we may receive information from third parties such as architects, surveyors, planning consultants, subcontractors, suppliers, estate agents, insurers, professional advisers or other parties involved in your project.

3. How we use your personal data

We use your personal data for the following purposes:

Purpose	Personal data used	Lawful basis
Responding to enquiries and consultation requests	Name, contact details, project details, messages	Legitimate interests, or steps prior to entering into a contract
Providing quotations, proposals and project estimates	Contact details, project address, project requirements, plans or documents	Steps prior to entering into a contract; legitimate interests
Delivering construction, renovation, refurbishment, extension or fit-out services	Contact details, project details, property information, correspondence, documents	Performance of a contract
Managing customer relationships and project communications	Contact details, correspondence, project records	Performance of a contract; legitimate interests
Arranging site visits or meetings	Name, contact details, property address, availability	Steps prior to entering into a contract; performance of a contract
Managing payments, invoices and accounting records	Name, address, payment records, invoice details	Performance of a contract; legal obligation
Working with subcontractors, suppliers and professional advisers	Contact details, property/project details, relevant documents	Performance of a contract; legitimate interests
Improving our website and services	Website usage data, analytics data, feedback	Legitimate interests; consent where required for non-essential cookies
Sending marketing communications, where permitted	Name, email address, marketing preferences	Consent, or legitimate interests where permitted by law
Complying with legal, regulatory, tax and insurance obligations	Contact details, project records, financial records, legal correspondence	Legal obligation; legitimate interests
Protecting our business, website and legal rights	Technical data, correspondence, records of services	Legitimate interests; legal obligation where applicable

Where we rely on legitimate interests, our interests include operating and promoting our business, responding to enquiries, managing client relationships, improving our website, preventing fraud, protecting our legal rights and maintaining appropriate business records.

4. Cookies and analytics

Our website may use cookies or similar technologies to help it function properly, improve performance and understand how visitors use the site.

Cookies may be used for:

essential website functionality;
security and fraud prevention;
remembering user preferences;
website analytics and performance monitoring;
marketing or embedded third-party content, where applicable.

Non-essential cookies should only be used where you have given consent, where required by law. You can usually manage or disable cookies through your browser settings. Disabling some cookies may affect how the website works.

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5. Contact forms and enquiries

When you submit an enquiry or request a consultation through our website, we collect the information you provide so that we can respond to you and discuss your project.

We may keep enquiry records for a reasonable period so that we can manage follow-up communications, maintain business records, and deal with any future queries.

6. Marketing communications

We may contact you with updates, offers or information about our services where you have consented to receive marketing or where we are otherwise permitted to do so by law.

You can opt out of marketing communications at any time by contacting us at info@ardorconstruction.co.uk or by using the unsubscribe option in any marketing email, where available.

We will not sell your personal data to third parties for marketing purposes.

7. Who we share your personal data with

We may share your personal data where necessary with:

employees, contractors and subcontractors working on your project;
suppliers and merchants;
architects, surveyors, engineers, planning consultants or other professional advisers;
IT, website hosting, email and software providers;
payment, accounting and bookkeeping providers;
insurers, legal advisers and professional advisers;
regulators, public authorities, HMRC or law enforcement where required by law;
potential buyers, investors or advisers in connection with a business sale, merger or restructuring.

We only share personal data where necessary and appropriate, and we require service providers to handle personal data securely.

8. International transfers

Some of our service providers may process personal data outside the UK. Where this happens, we will ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms required by UK data protection law.

9. How long we keep your personal data

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

As a general guide:

enquiry records may be kept for up to 2 years after the last contact, unless they become part of a client or project file;
client, contract, project and service records may be kept for up to 7 years after completion of the project, or longer where required for legal, insurance, warranty or dispute purposes;
accounting and tax records are generally kept for at least 6 years;
marketing records are kept until you unsubscribe or withdraw consent;
website analytics data is kept according to the retention settings of the relevant analytics provider.

We may keep information for longer where required by law, regulation, insurance requirements, or where needed to establish, exercise or defend legal claims.

10. How we protect your personal data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, secure systems, password protection, staff awareness, supplier checks, data minimisation and secure storage of project records.

However, no website, email system or internet transmission is completely secure. Please take care when sending sensitive information to us electronically.

11. Your data protection rights

Under UK data protection law, you may have the following rights:

the right to be informed about how your personal data is used;
the right to access a copy of your personal data;
the right to request correction of inaccurate or incomplete personal data;
the right to request deletion of your personal data in certain circumstances;
the right to restrict processing in certain circumstances;
the right to object to processing in certain circumstances;
the right to data portability in certain circumstances;
the right to withdraw consent where processing is based on consent;
rights relating to automated decision-making and profiling, where applicable.

These rights are not absolute and may depend on the lawful basis and circumstances of the processing.

To exercise your rights, contact us at info@ardorconstruction.co.uk.

We may need to verify your identity before responding to a request.

12. Complaints

Please contact us first if you have any concerns about how we use your personal data, so that we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.

Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113

13. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. You should read the privacy policy of any third-party website you visit.

14. Children’s privacy

Our website and services are not aimed at children, and we do not knowingly collect personal data from children through the website.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a new “Last updated” date.

16. Contact us

For questions about this Privacy Policy or how we use your personal data, please contact:

Ardor Construction Ltd
Email: info@ardorconstruction.co.uk
Telephone: 0123 456 7890